Terms & Conditions

15 Day Satisfaction Guarantee

We want to insure you are 100% satisfied with your purchases.

All vacuum cleaners purchased from platinumvacuum.com are covered by our 15 Day Satisfaction Guarantee. If for any reason, you are not satisfied with your purchase within 15 days of purchase, you can return it to us.
* Returns must be shipped at the customers' own expense.
* You must Contact Us within 15 days purchase.
* You will be charged a 15% restocking fee for all returned items.
* Vacuums must be returned in new condition with all original packaging including, documents and accessories.
* Once the product is received and evaluated, we will credit your account.
* If you have any questions about this policy, please Contact Us and we will be happy to discuss it with you!
* Bags, belts, filters, and accessories are excluded from this guarantee.

platinumvacuum.com Warranty Assistance

* All machines we sell carry the manufacturer's warranty.
* If you experience a problem anytime during the warranty period on your purchase, please Contact Us.
* We can often determine the problem over the phone to get your machine back in running order.
* We can help you locate your nearest authorized warranty dealer.
* We can take care of any warranty issue in our own facilities; however, if we are not your closest warranty facility shipping costs would apply after the initial 30 day period.

Shipping Policy

All orders will be shipped via UPS or fedex ground unless otherwise stated. Your order will ship within 7 business days unless product is on back order. Typical shipments occur within 2 business days.

If you have a problem or have questions about your shipment or a product you can contact us at 1-866-469-3874 or Contact Us by e-mail.